Refunds, Exchanges & Returns
Shop with confidence with the Evolution Gear 30-day money back guarantee.
Should you change your mind or the item you have ordered is not suitable. Please notify us within 30 days of receiving your order. All return and or exchange requests must be made by emailing us at email@example.com and using “Return Request” within the subject field.
- Evolution Gear will only exchange of merchandise with the original receipt of purchase,
- Merchandise will only be refunded and or exchanged only if original tags are attached with original packaging and the product has not been used,
- Merchandise must be returned to Evolution Gear within 30 days upon the date of receipt of your purchased product,
- Refunds will be be processed using the same payment method used at the time of purchase,
- Shipping costs will only be refunded on returns due to defective merchandise or an error in shipping,
- Shipping costs will not be refunded on returns due to personal dislikes or sizing problems, or change of mind,
- A restocking fee of 15% will be applied for all free shipping items
- In the event that the style or model being returned is no longer available for exchange, a product of equal value may be substituted instead,
- Washing, care and handling instructions must followed as Evolution Gear does not give returns or exchanges for not following the washing, care and handling instructions of products,
To make a return, or exchange please email us at firstname.lastname@example.org and our customer service team will respond to you promptly.
Customer feedback forms are welcomed and available on our website www.evolutiongear.com.au